Online Shop Terms & Conditions

These are the terms and conditions on which we, The Scotch Whisky Experience, supply our products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

By clicking the check box which includes the statement ”I accept the Terms and Conditions” you confirm your acceptance of these terms.

In the rare event that you are unhappy with our service, please email Complaints will be acknowledged within 72 hours of receipt and we will endeavour to resolve any issue as soon as possible.



We are The Scotch Whisky Heritage Centre Limited a company registered in Scotland. Our company registration number is SC100141 and our registered office is at 354 Castlehill, Edinburgh, EH1 2NE. Our registered VAT number is 592 8772 83

You can contact us by telephoning our customer service team at 0131 220 0441 or by writing to us at

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

When we use the words "writing" or "written" in these terms, this includes emails.


After an order is placed you will receive an acknowledgment of your order.  Please note that this is not an acceptance of your order and at that stage no contract is formed between us.  The order will then be reviewed and checked by us and if we are able to fulfil your order, we will send you an acceptance of your order and confirm shipment. This will be the point at which a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and we will cancel your payment which may take between 5-7 days to appear in your account. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

These terms, and any contract between us, are only in the English language.


We can only sell alcohol products to those aged 18 and over. By placing an order, you confirm that you are at least 18 years of age.


The price of the product (which includes VAT at the current rate) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct; however, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

We accept payment with Mastercard, Visa, Amex, Maestro, Shop Pay, Apple Pay, Google Pay.   You must pay for the products before we dispatch them.

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

Prices and manufacturers' specifications are subject to change at any time, without notice. Pricing on our website and in our onsite shop may differ.


Please note that we cannot guarantee that all bottles or packaging will be as pictured on the online shop.  The images of the products and their packaging on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products or their packaging. Your product or its packaging may vary slightly from those images. The composition of whisky gift sets may vary subject to product availability.  


If you have a specific requirement in terms of the batch number or edition of the bottle you are interested in, please contact prior to ordering.


If you wish to make a change to the product you have ordered please contact us (this includes correcting errors made prior to placing your order). We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.


The Scotch Whisky Experience deliver to the United Kingdom only.   The costs of delivery will be as displayed to you on our website. Please note that there may be a surcharge for delivery to the Western and Northern Isles of Scotland.

We aim (but cannot guarantee) to dispatch orders within 48 hours of an order being placed. We only dispatch and deliver on business days.

Orders are shipped by a national courier network (Parcelforce).  Please allow up to seven (7) working days for delivery. Where Parcelforce are unable to successfully deliver an item, they will attempt one (1) further delivery. Where the second delivery attempt is unsuccessful, the package(s) will be returned to your local post office or Parcelforce depot and will be held for you to collect, or to rearrange the delivery (see below). Package(s) not collected by day five of holding will be returned to our warehouse where you will be credited for the cost of the products but NOT the shipping charges.  Parcelforce will leave a card to indicate where and when the parcel(s) can be collected. However if rearranging delivery please visit:  This replaces the instructions which are printed on the Parcelforce leave-behind cards.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you have asked to collect the products from our premises, you will choose a collection time.

Orders will be held for 7 days from the selected pick up slot, after this the order will be cancelled and any/all charges refunded.   

Orders cannot be collected without a copy of your order confirmation.

The Scotch Whisky Experience does not accept liability for failed or delayed deliveries resulting from inaccurate information supplied within orders.


Please see our Returns Policy for your rights regarding cancelling orders and returning items.


We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We will only use your personal information as set out in our Privacy Policy.


Assigning: You may not assign, transfer, delegate or sublicense any of your rights or obligations under these terms of use including by operation of law or merger or consolidation, without our express prior written consent, which may be granted or withheld in our sole discretion.  We may assign, transfer, delegate and/or sublicense our rights and obligations under these terms of use, in whole or in part, in our sole discretion, without restriction. Subject to the above, these terms of use will bind and inure to the benefit of the parties, their successors and assignees.

Notices: Any notices or other communications permitted or required by these terms of use, including those regarding modifications to these terms of use, will be in writing and given by us by posting to the Site. 

No Waiver: If you breach these terms of use and we take no action against you, we will still be entitled to use our rights and remedies in that or any other situation where you breach these terms of use.

Severability: If any of these terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Governing Law: These terms of use, their subject matter and their formation, are governed by Scottish law, subject to the application of any mandatory laws in the country in which you reside. We both agree to the exclusive jurisdiction of the Scottish courts to settle any dispute or claim arising out of or in connection with these terms of use.


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